Lessons from the Woman Who Built SquareSpace’s Customer Care Team from 1 to 184
Customer service as part of running a business tends not to get a lot of press, but it’s no less crucial to your success because of that. Customer service is your insight into what the audience is thinking — all their wants, worries, and hopes for the future. That information is key, so of course it’s important to have a good group of people collecting and disseminating it all. FirstRound tells a story of how Christa Collins of Shopkeep grew her own Customer Care team and how much work that did for her company’s business.