The Secret to Successful Customer Onboarding
For SaaS companies, successful customer onboarding is the name of the game, but what exactly defines a “successful onboard” and how is that done? That’s exactly what Lincoln Murphy set out to answer on his blog, Sixteen Ventures, by laying out a framework useful to all SaaS businesses out there looking to bring their metrics up. His process for a successful onboard is mostly based around targeting what he calls “consumer-centric success milestones” and tracking when they are hit in Trello. Check out his blog for an in-depth look.