Why Customer Empowerment Is the Key to Great Retention Rates

The holy grail of any startup effort these days is retention, and it’s never been more elusive. With churn rates higher than ever, it’s critical to find some way to get your customers to stick around long-term. KISSmetrics believes the answer depends solidly on your ability to empower the customer and shares how you can begin doing just that.

Ed LynesComment